Menu
ICC is dedicated to fully understanding the specific needs of each client, and aims to provide expert advice based on facts to help you reach the success that you and your business deserve.

Customer Service

What can we do for you?

Communication is the cornerstone of Customer Service.  We deliver a knowledge base of service related support focused on consistency, education, understanding, integrity, professionalism & kindness in all situations.

Our experience includes...

Our Team

  • College educated
  • Experienced tenured professional careers
  • Stay at home parents who have put their careers on hold for their families
  • Available after business hours and on the weekends

Training

  • Cross-trained & specialized skill set
  • Collaborative problem solving

Quality Control

  • Transparent communication
  • Recording software to monitor calls
  • Log all communications with ticket system
  • Tickets are searchable by keyword
  • Satisfaction surveys

Communication

  • Live Call Center
  • Voicemail (After hours and as a back-up when our CSRs are on other calls)
  • Chat
  • Email
  • Text Service
  • Internal Thinktank
  • IM software for internal communications & brainstorms
  • Project management software

Technical Troubleshooting

  • Unique, creative & accurate problem solving (we don’t need a script for every answer)
  • Strong technical acumen across multiple platforms
  • Software for desktop control for one on one diagnostics and shared troubleshooting

Project Management

  • Our team manages concept to completion management of each production
  • project
  • Deadlines & quality are priority!
  • Project management software is used for all aspects of traffic

Ad Hoc Reporting

  • Forecasting
  • Trending
  • Reconciliations

Data Entry

  • Dedicated team around the clock
  • Graphic design for custom projects
  • Empowering women in developing countries
  • Fluent English & English is primary language
  • Consistent product and quality control
Subscribe To Our Newsletter